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Legal terms built around your account

When you open an account with erek96, you're covered by clear terms that spell out how we handle your funds, your data and your withdrawals.

Account SecurityData ProtectionPayment SafetyWithdrawal Verification
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erek96 Legal terms built around your account
GET HELP WITH LEGAL

Reach our legal support team

If you have questions about our terms, your account status or how we handle your data, our support team can walk you through the relevant section.

Live chat support Chat with our team in English during lobby hours. Go to your account menu and select 'Help' — the chat window opens in seconds.
Email contact Send questions to our legal inquiry address. Responses typically arrive within 48 hours, and we'll address your concern in detail.
Account settings Review your terms directly in the 'Terms' tab under your account settings. Changes to terms are posted there first before any updates take effect.
HOW WE PROTECT YOU

Data, security and account access

We take your account security and data privacy seriously. Your personal information is encrypted, your payment details are never stored on our servers, and your account access is controlled by your password…

Encryption standard

All data sent to erek96 is encrypted end-to-end. Your DANA, OVO, GoPay and QRIS transactions never expose your full account details on our platform.

Identity verification

Before your first withdrawal, we verify your identity using your provided details. This protects your funds and keeps our financial records accurate and compliant.

Two-factor authentication

Enable two-factor auth in your security settings to add an extra layer. Every login from a new device will require your confirmation code.

Cookie and tracking

We use cookies to remember your login state and track your gameplay patterns for fraud detection. You can manage cookie preferences in your browser settings at any time.

Data retention

We keep your transaction and account activity records for seven years to meet regulatory requirements. Personal details are deleted after account closure unless law requires longer retention.

Request your data

You can request a copy of all data we hold about you, or ask us to update or delete information. Contact our support team via live chat or email to start the process.

Legal questions players ask us

Go to the login page and tap 'Forgot Password' — we'll send a reset link to your registered email. If you suspect unauthorized access, contact our support team immediately via live chat. We can review your account activity and help you regain control.

Yes. Go to your account settings and select 'Close Account' — this permanently disables your login and erases your account data after 30 days. If you want a temporary pause, we also offer an account suspension option that freezes gameplay without deleting your balance.

Most withdrawals are processed within 24 hours once your identity is verified. Payouts to DANA, OVO, GoPay and QRIS typically arrive in your wallet within one additional hour. Bank transfers may take one to two business days depending on your bank.

We don't charge fees on withdrawals. Your payout amount reaches your DANA, OVO, GoPay or QRIS account as stated. Tax on winnings depends on local law — consult your accountant or local tax authority if you need specific guidance on your obligations.

We collect your name, email, phone number, date of birth and payment method to create and secure your account. We use this data to verify your identity, process deposits and withdrawals, detect fraud, and comply with financial regulations. We never sell your data to third parties.

Yes. Go to 'Account Settings' and select 'Personal Details' to update your email, phone or address. You can add or change your payment method anytime in the 'Payment Methods' tab. Changes take effect immediately, though past transactions remain linked to the original method.

Access and eligibility depends on local law. erek96 is available to residents of supported regions in Indonesia. If you're unsure whether your location is covered, contact our support team and we can clarify your eligibility before you deposit.

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